Desi Jagger's Blog
My P&G Story #2: “We don’t need you”
“We don’t need you” – the HR manager dismissed me with a long wave of her hand. “Only top management can deliver training.”
My heart dropped. Developing people was my passion… and I had so much to offer. For years, I had not only worked in marketing but had also designed and delivered training for other marketers. It was my first day in a new business unit and I had rushed off to HR to offer myself as a trainer (on top of my regular marketing job).
Over the next few weeks, I shrunk in disappointment from this rejection. Everywhere I looked, I could see capability gaps that could be bridged with training. Afraid to challenge the status quo, I remained stuck.
Then one day an intern asked me a marketing question. I helped him. Then he asked another question… and another one. I decided to show him all the training I have delivered in the past and asked which ones would be useful for him. “All of them”, he said. Here was someone who needed my help and I wasn’t about to turn him away.
“We start tomorrow,” I said.
We had that first training at the back of the office, with the blinds down. (I had a recurring nightmare of the HR manager bursting in and declaring an end to our ‘clandestine’ knowledge transfer). Two people turned up to the second session and before I knew it we had a marketing training program with 5 people regularly attending. I collected feedback from the participants and presented it to the marketing director.
“This is brilliant. Everyone should go through this training.”
With his official blessing, I expanded the training into a 3-day course and recruited two other marketers to help me deliver it. I later heard our results found their way onto an HR presentation to the regional headquarters, showcasing how we develop talent in the region…
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I'm Desi Jagger
Your 'Get Unstuck' coach. I help you get clarity and move forward in your career and life.