My P&G Story #9: When I let my team member go

My P&G Story #9: When I let my team member go

Desi Jagger's Blog

My P&G Story #9: When I let my team member go

I was recruiting team members to deliver a new hire training. Ana was perfect for the job – enthusiastic and with a quirky perspective. When I asked her to join the team, she was thrilled and committed right away. Job done, I thought.

I was wrong. Despite her initial eagerness, Ana was impossible to pin down. She dropped out of meetings in the last minute, didn’t deliver the work we had agreed and generally wasn’t taking the lead on her project. Her excuses were varied:

 

“My manager asked me to meet at this time”

“I have a big deadline tomorrow”

“Once I’m back from holiday, I’ll get started on it…”

 

I didn’t want to appear inflexible, so I adapted our team meetings around her. I also didn’t want to seem pushy, so I had a few friendly chats with her and reminded her of the importance of delivering on time. I was cautious this could set the wrong example for the rest of the team, but I reassured myself it was a one-off.

 

Ana still wasn’t delivering and I found myself rationalizing on her behalf. That’s when I realized all the excuses came down to one simple fact: the new hire training was low on Ana’s priorities; so low in fact, it was about to fall off the paper. I was stuck between maintaining the relationship with my colleague and getting the work done.

 

I asked myself:

 

“What is the most important factor in delivering this project?”

 

From all my years of leading the training team, I knew the answer was dedication. Whilst Ana was smart and generally hard working, she was not dedicated to our project.

Keeping her on the team wasn’t fair to the new hires who deserved the best training. It also wasn’t fair to the rest of the team who would have to pick up her slack in the last minute. It was going to be a difficult conversation but I knew I had to do it.

 

“Ana, how are you feeling about the new hire training?”

“Well, I like the project but I am overwhelmed right now.”

“Alright, so what would help you?”

“Hmm… maybe I can step out for now and join the team in a few months when I have more time?”

“I think dropping this project is the right thing for you so you can concentrate on your top priorities. It is also the right thing for our team because we need everyone giving 110%.”

 

I had feared Ana would be upset when I let her go. Instead, she was relieved – and so was I. My team had to do a bit of extra work to compensate for her absence, but we had more than enough time – and dedication – to do it.

 

Get unstuck by aligning your priorities with your team. If they don’t match, the work won’t get done on time, well, or at all.

 

Feeling overwhelmed by your to-do list? Coaching helps you to identify what’s most important and to focus on it without feeling guilty about the other stuff. Prioritize yourself by today booking your free consultation.

 

My P&G Story #4:  Are you a ‘human being’ or a ‘human doing’?

My P&G Story #4: Are you a ‘human being’ or a ‘human doing’?

Desi Jagger's Blog

My P&G Story #4: Are you a ‘human being’ or a ‘human doing’?

I committed to doing nothing for the first month of my sabbatical. My objective was to disconnect from the structured and often uncreative corporate world. This meant no alarm clock, no calendar and no planning. Whilst at P&G, this had been my ultimate fantasy – to just chill out without any responsibilities or targets.

 

But when this fantasy finally materialized, it was pure hell. Every morning, I woke up in panic, frantically patting the side table in search of my phone. Had I missed my alarm? Hundreds of potential plans swirled around in my mind, from the friend I needed to call to the most efficient way to combine grocery shopping with a visit to my grandma’s house. School, university and work had all taught me to be a diligent planner and had rewarded me for completing tasks and achieving results.

 

Now that I have no plans, I might end up doing nothing. And if I’m doing nothing, then who am I?

 

I am nobody.

 

What emerged from this malaise was a surprise.

 

As I withdrew from ‘doing’, I began ‘being’. And by that I don’t mean ‘not doing’. I mean existing, being there in the moment, wearing exactly what I was wearing and feeling exactly as I was feeling. I mean having an identity built on character. But wasn’t ‘being’ something I did by default? In the background? It turned out it wasn’t. ‘Being’ was an active state, one I could choose to turn on or off. ‘Being’ was a complement, rather than an alternative to ‘doing’. 

Thanks to this discovery, today I have an extra gear in my gearbox. When I can’t solve a problem by ‘doing’, I switch gear to ‘being’… and vice versa. This helps me see things from different perspectives and opens up options I had never considered.

 

Get unstuck by switching from ‘doing’ to ‘being’.

 

Unsure how to ‘just be’? Coaching can help you reconnect with yourself and give you tools to switch between ‘doing’ and ‘being’. Be brave and book your free consultation now.

 

My P&G Story #3: How I got my first client

My P&G Story #3: How I got my first client

Desi Jagger's Blog

My P&G Story #3: How I got my first client

I never planned to work as a freelance coach. In September 2015, I left P&G and went on sabbatical with the plan of becoming a full time trainer in another big company when I return. But during this 3-month break something unexpected happened… and it changed the course of my career.

Whilst on sabbatical, I banned myself from talking and even thinking about my passion for training and developing people. The temptation oozed out of every coffee cup I shared with friends, every meal my grandma prepared, every street encounter with acquaintances:

 

“What are you going to do next? Have you got a job lined up?”

 

Everyone had an opinion, a comment about the fact that I didn’t have a job to go back to. It was as if they carried part of the responsibility for my choice. Some were jealous, some were excited for me and others couldn’t hide the terror in their eyes. It was really difficult at first – I felt like I owed them an explanation. After being asked the same question twenty times, I had developed a routine and this predictability took the edge off.

 

But the loudest voice of all wasn’t that of my biggest critics, it was my own. That voice would hover above me, waiting for a quiet moment to rain down its fears and orders:

“You should at least make a plan. Why don’t you read a book on training design? You forgot to contact that capability manager, you’re probably missing missing out on a job opportunity right now…”

It was a constant internal battle but with some discipline I eventually I switched off from work. I felt light as a feather. I could talk about leaving P&G without feeling guilty or worrying about the future.

 

And that’s when it happened – my first client found me.

I connected with a Canadian woman who had heard my story and wanted some advice. I listened to her dilemma and asked a few questions. At the end of the conversation, she said: “I would like to hire you as my coach. How much do you charge?”

What?! Where did this come from? I had decided to focus on training and to possibly explore coaching at a later stage. I wasn’t ready, I didn’t have a website and I had no clue what price to charge. I panicked and told her that I’m happy to have another chat with her (for free, of course). Perhaps sensing my self-doubt, she didn’t come back. The following week, during a similar conversation, a man from Bahrain asked me to be his coach. Opportunity was knocking on my door, again. This time I opened the door and let it in.

 

I wasn’t searching for my first client. I was simply ready to be found.

  

Get unstuck by preparing to be found. Pick an hour, a day or a month to clear your heart and mind from the hot topics in your life.

Need help to switch off? Coaching is a great way to de-clutter your mind and give yourself permission to let go. Take the first step now by booking your free consultation.

Photo credit: Gerlos